1. Hire Terms
1.1. All goods hired remain the property of Down South Party Hire, and it would be appreciated if due care was taken during the transport and use of said goods.
1.2. Goods listed on the invoice need to be checked by the Customer upon delivery.
1.3. The hirer is responsible for any damage, loss, or breakage to goods from time of pick up or delivery, until returned to store or collected by DSPH staff. The cost of damage or shortages will be charged to the Hirer.
PLEASE DO NOT LEAN BACK ON CHAIRS. THEY WILL BREAK.
1.4. Goods must be returned cleaned, or a cleaning fee will apply. Glasses must be washed AND dried, not just rinsed.
1.5. Chairs and tables must be clean and restacked for pick up or extra labour charges will apply.
1.6. Anything used to secure linen to tables, eg. staples, tape, etc. must be removed prior to return. Staples are a danger to handlers.
1.7. All transactions must be paid for prior to delivery or on pick up, unless other arrangements have been made.
1.8. Prices quoted are for one-day hire only. Extra fees apply for late returns.
1.9. Any debt and/or legal fees incurred will be borne by the hirer.
1.10. The Customer is liable to pay for any extra charges or overtime for non-standard deliveries if the order requires it.
1.11. Down South Party Hire shall not be liable for any loss or damage to any person, property or animal, resulting from the Hirer’s handling or use of goods hired, or services provided.
1.12. MARQUEES STAIN EASILY. Crepe paper streamers, party poppers, and colour solutions stain the marquee material. Once stained, the material cannot be cleaned without destroying the fabric and must be replaced. This cost will be passed on to the hirer.
1.13. No responsibility will be accepted by Down South Party Hire for the suitability of goods on information given.
Delivery
2. Delivery
2.1. Delivery fees apply, and are based on delivery and pick-up, and depend on which suburb.
2.2. Deliveries are done on Friday (sometimes Thursday if busy), and pick-ups on Monday. Precise times cannot be given. Extra charges apply for weekend delivery and/or pickup.
2.3. As easy access as possible must be provided for delivery and pick-up. i.e. cars not in driveway, obstacles removed from pathways and marquee erection area
2.4. Marquee area must be cleared of animal droppings.
2.5. Delivery price is based on street level only. Extra charges will apply for “hard to get at” locations, as extra time is needed.
2.6. DSPH staff can set out goods if prior arrangements have been made. Extra fees apply.
2.7. Please ensure that goods are stacked for easy collection.
2.8. If the hirer places anything inside the marquees (eg staging, fridges, tables, etc), please ensure that they are removed prior to collection.
Cancellation
3. Cancellation
3.1. Cancellations Due to Severe Weather
• General Severe Weather Warning: The Company may cancel or postpone the booked event if a general severe weather warning (e.g. cyclone, storm, flood or similar extreme condition) is issued for the events location or date. The Company will notify the Client if such a warning occurs and may cancel without liability under the contract.
• Deposit and Credit: If the booking is cancelled due to severe weather, the Client will forfeit the deposit paid (subject to any non‑excludable rights under the ACL) and the Company will retain this amount as a credit toward one future marquee hire booking by the Client. The credit must be used on or before 13 months after the original event date.
3.2 Cancellations Due to Supplier or External Issues
• Supplier or Force Majeure Events: If the Company cannot fulfil the booking because of unforeseen supplier failures or supply-chain issues beyond its control (for example, a key vendor cannot deliver equipment or there is a materials shortage), the Company may cancel the booking by notifying the Client. The Client acknowledges these events are outside the Company’s responsibility.
• Deposit and Credit: If a booking is cancelled under these circumstances, the Client will forfeit the deposit paid (subject to any non‑excludable rights under the ACL), but the Company will hold that deposit as a credit toward one future marquee hire booking. This credit is valid for bookings scheduled on or before 13 months after the original event date.
3.3. Deposit Forfeiture and Credit Policy
• Forfeiture of Deposit: In any cancellation under the above clauses, the deposit paid by the Client will be retained by the Company (i.e. the Client forfeits the deposit in cash). The Client may apply this amount as a credit for one future marquee booking.
• Credit Validity: The deposit credit is valid for bookings on or before 13 months after the original event date. If the Client does not use the credit within that 13-month period, the deposit is fully forfeited, and no refund will be given.
• Credit Use: The credit may only be applied once, toward a booking by the same Client, and is not transferable. Any difference in price for the new booking (above the credit amount) will be payable by the Client under the Company’s standard pricing.
3.4. Deposit Forfeiture and Credit Policy
• Forfeiture of Deposit: In any cancellation under the above clauses, the deposit paid by the Client will be retained by the Company (i.e. the Client forfeits the deposit in cash). The Client may apply this amount as a credit for one future marquee booking.
• Credit Validity: The deposit credit is valid for bookings on or before 13 months after the original event date. If the Client does not use the credit within that 13-month period, the deposit is fully forfeited, and no refund will be given.
• Credit Use: The credit may only be applied once, toward a booking by the same Client, and is not transferable. Any difference in price for the new booking (above the credit amount) will be payable by the Client under the Company’s standard pricing.
THESE FEES ARE NON REFUNDABLE & NON TRANSFERRABLE
